Our service helps direct people to the most appropriate care provider supported by the member’s benefit plan, whether it is the emergency department, the member’s primary care physician, or another health improvement program, such as an employee assistance program (EAP).

Having an experienced, knowledgeable resource to turn to first allows people to make informed decisions about their healthcare options and become better consumers of health services.

The value of providing 24-hour nurse line services in conjunction with disease management and wellness programs is the ability to identify participants at the first sign of a health concern. This helps to avoid the lag time associated with collecting claims data and reduces utilization costs. It also serves as a means to empower individuals to take charge of their own health and promotes a healthier, happier workforce.

The benefits of the Cardium Health 24-hour nurse line service for employers include:

Reduction in utilization costs, including emergency room visits and hospitalizations
Redirection to appropriate care services
Reduction in after-hours physician calls

The benefits of the Cardium Health 24-hour nurse line service for employees include:

Individuals learn self-care techniques for minor illnesses and injuries
Members with diagnosed chronic disease gain a better understanding and management of their conditions
Members are provided with access to ensure that they receive the most appropriate and best level of care.